Returns and Refunds

 

At Fire House Apparel, we understand that sometimes things don’t go as planned when it comes to your purchases. We want to make sure you feel supported and informed about our returns and refunds policy, so here’s everything you need to know.

First and foremost, we want to express our gratitude for your support of the Collegeville Fire Company. Every purchase you make helps us continue our vital work in the community, and we truly appreciate your commitment. That being said, we have a few guidelines regarding returns and refunds.

Unfortunately, we do not offer refunds on any of our items. We believe in the quality of our apparel and hope that you will love your purchase as much as we do. However, we understand that sometimes you may need a different size or style. In such cases, we do offer exchanges, but please note that the cost of shipping for exchanges will be the responsibility of the customer.

For custom items, we also do not provide refunds. Custom pieces are made specifically for you, and we want to ensure that you are completely satisfied with your unique purchase. If you have any concerns about your custom order, please reach out to us, and we’ll do our best to assist you.

We encourage you to double-check your order before finalizing your purchase to ensure you’re getting exactly what you want. If you have any questions about sizing or styles, don’t hesitate to contact us. We’re here to help and want you to feel confident in your choices.

Thank you for understanding our policy, and for supporting the Collegeville Fire Company through your purchase. Your commitment makes a difference, and we’re proud to have you as part of our community!